Shipping policy
Thank you for shopping at 'Als The Label. This Shipping Policy outlines our shipping procedures, including information on order processing, delivery times, and shipping costs.
1. Order Processing
Processing Time: Orders are typically processed within 1-5 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer.
Order Confirmation: Upon placing an order, you will receive an email confirmation with your order details and shipping information. Please review this confirmation email carefully and contact us immediately if any information needs to be corrected.
2. Shipping Methods and Delivery
Shipping Options: We offer several shipping options, including standard and expedited shipping, depending on your location and preferences. The available shipping methods will be displayed during the checkout process.
Delivery Times: Delivery times vary depending on your location, selected shipping method, and any potential delays caused by unforeseen circumstances such as weather conditions or carrier issues. Estimated delivery times will be provided during checkout and in your order confirmation email.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures and additional import duties, taxes, and fees imposed by the destination country. ALS The Label is not responsible for any customs-related charges incurred.
3. Shipping Costs
Shipping Rates: Shipping rates are calculated based on the weight of your order, your location, and the selected shipping method. Shipping costs will be displayed during the checkout process before you finalize your purchase.
Free Shipping: We may offer free shipping promotions from time to time. Any applicable free shipping offers will be clearly communicated on our website and during the checkout process.
4. Order Tracking
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can also track your order by logging into your ALS The Label account.
Tracking Updates: Please note that tracking information may take up to 24-48 hours to update after your order has been shipped. If you have any questions or concerns about the status of your order, please contact us, and we will be happy to assist you.
5. Order Changes and Cancellations
Changes or Cancellations: Once an order has been submitted, changes or cancellations may not be possible. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.